This article contains frequently asked questions regarding TCOL (Tax Certificates Online).
Please see the Frequently Asked Questions below. Expand the accordion on the left to see the answers.
Q - How to generate an account statement/invoice for taxes?
If you order via APIC, to retrieve an Account Statement, you would log in at https://login.apicanada.com/.
Select the drop-down menu in the top right corner (it has a little person with a down arrow) and then select Account Statements from the menu.
Select the From and To Dates for the time frame that you need (eg: January 1, 2019 to January 1, 2020) and then select the Generate Statement button. (Ensure you leave the Customer Reference and Description blank, as these will limit your search).
After the Statement is generated, you can click on Details next to each transaction to get the individual receipt for that transaction. Otherwise, for an entire account statement of activity, you would click on Download Statement, which will create a Statement in Excel.
If you order via LTSA, you would need to contact them for assistance in generating a statement for your LTSA deposit account, as they are a separate entity from us.
Q - How to change region - ON/BC - TCOL?
If you do not see the province/municipality you require as an option in TCOL, you may need to change your Region.
At the top-right of the site, click the small person icon, then click Change Region:
From there, you would choose the appropriate region from the dropdown list:
Q - How to obtain your receipt in TCOL?
In addition to the tax certificate, the TCOL system automatically generates a receipt for your purchase. To view your receipt for a transaction, click the Receipt tab. You may download the receipt in a new window by clicking the Download Your Receipt button.
Q - How to review your purchase history?
Tax certificates retrieved through the TCOL service are retained for future reference by clicking the Purchase History tab.
To view both the certificate and the receipt for any previous search, just click the View button in the last column for that search.
Depending on how many tax certificates are in your Purchase History, you may need to use the navigation buttons to move through your history.