When you register an account on our website (apicanada.com), placing an order will first place a pre-authorised HOLD in the amount of the order estimate. When the order is ready for you, the actual cost of the order is charged to your credit card when you click the "Complete Payment" button. 

The possible status types are:

• New (You placed an order, but it has not yet been accepted or rejected).
• In Progress (Your order has been accepted and the Property Management company is working on it).
• Rejected (The Property Management company has viewed and rejected your order).
• Undertaking Required (The Property Management company has requested that you provide an undertaking letter).
• Undertaking Provided (You have sent the undertaking letter using the Undertaking section).
• Waiting for Payment (Your order is ready to be delivered and you must log in to complete payment).
• Waiting for Payment - Chargeable (The Property Management company can force payment for an unclaimed order).
• Payment Authorized (eStrataHub is verifying your payment before delivering the order).
• Payment Declined (Your payment could not be processed).
• Complete (Payment has been processed and the order has been delivered to your Order Details page).
• Expired (If a completed order is unresolved for any reason 60 days after the order's due date, the status changes to Expired. Nothing can happen to an expired order. A customer can't download it, and a property manager can't bill for it. At this point, it is a "dead" order.

You can do either of the following:

• If the information you supplied on the rejected order was not correct you can place a new order with the correct information.
• Go to the "Messages" tab on the "Order Details" page of the order and send a message to the Property Management company.
• Contact the Property Management company directly.  Their company name will be near the top of your "Order Details" page.
• Look for the Rejected Reason from the property management company in the Special Instructions section of the order.

That depends.  Some Property Management companies allow documents to be delivered immediately.  Other Property Management companies manually fulfil your order, which could take minutes or days based on your requested due date and how busy the Property Management company is. 

Once the Property Management company submits it for delivery, you will receive an email letting you know it is "Waiting for payment". After receiving an email from the eStrataHub system, you can review a summary of the order fees by clicking the Statement/Receipt button on your "Order Details" page. The "Download Documents" button will appear as soon as you click the "Complete Payment" button.

The "Form B: Information Certificate" discloses information about a strata lot and strata corporation. It is typically requested by potential buyers. It contains information such as the monthly strata fee, any amount the owner owes to the strata, and much more. More details can be found on the Government of BC's website here.

The "Form F: Certificate of Payment" provides information on whether the owner of a strata lot owes money to the strata corporation. The Form F is required by the Land Title Office when transferring a strata property to a new owner. (When transferring a title, one has to submit declarations confirming one has a Form F showing no money owing to the Strata. These steps are to be completed by a lawyer/notary.) More details can be found on the Government of BC's website here.

A blank copy/example of the Form B/F can be found below. Please note these are examples only and are not intended for use. The Form B and F are regularly updated, and a current copy should be obtained from the Strata Property Act via the Government of BC's site (currently found here).

Click on the links below to download the forms: 

• Form B
• Form F

Registering an account with APIC takes two to three minutes. Sign up here:

account.apicanada.com/register

The Strata Property Act dictates the standard delivery time for documents. The standard delivery time for the following documents is 7 Business Days:

• Form B
• Bylaws
• Rules
• Depreciation Report (if ordered along with a Form B)

The Form F is within 5 Business Days.

Note that the Strata Property Act 59(4) requires certain documents (if available) to be attached to the Form B Information Certificate. 

The standard delivery time for all other documents is two weeks excluding weekends and holidays.

If the delivery of documents is requested earlier than the standard delivery times (considered a Rush Order) then Priority Fees may apply, as determined by the Property Management company.

If you order a document and request the standard delivery time or later, no Priority Fees will apply. If you request an earlier delivery time, Priority Fees may apply.

Priority Fees are based on the number of business days from the receipt of the order to the delivery date you select. Orders submitted on non-business days, statutory holidays or after the Property Management company's cut-off time are considered received on the following business day.

Example A: If on Wednesday you order a Form B and a Form F (before the cut-off time that the Property Management company has set) to be delivered the following Wednesday, no Priority fees will apply. Because the standard delivery time for these documents is one week, only the statutory fees will apply ($35 for Form B, $15 for Form F, .25 cent per page fee (if applicable), $14.50 delivery fee for eStrataHub).

Example B: If on Wednesday you order a Form B and Form F to be delivered the following Monday, the Property Management companies Priority Fees will apply, in addition to the fees mentioned above. Priority Fees are based on business days (Saturday, Sunday and stat holidays are not counted). In this example, it is considered a three-day rush order.

eStrataHub follows the Land Title and Survey Authority requirement that every Strata Plan number have a 3 letter prefix (the system also accommodates four-character/five-number Federal and First Nations plan numbers).  Those generally older properties without numbers must have prefixes added and you can find those prefixes by clicking the "Learn More" link  after the "The Strata Plan must have a proper 3 or 4 letter prefix" text. 

If you don't know the Strata Plan number, click the link to search by building name. In the pop-up window, start typing the name of the building, and a list of possible candidates will appear. If the one you want appears, click on it, and the Strata Plan field will be filled in for you.

eStrataHub was designed to help Property Management companies avoid many of the problems with managing property document orders including:

• All the information in one spot. No frantic searching for telephone call notes, faxes, and emails.
• Simple, fast payment. No cheques. No rush couriers.
• Easier and less stressful tracking the status of all your orders - especially around closings.
• Save time and money. No more picking up paper orders at the Property Management company's office.

For each order, eStrataHub/eCondoHub calculates the cost as follows:

Document Fees + Priority Fee (if applicable) + Per Page Fee (if applicable)+ Delivery Charge

Document Fees: the Strata Property Act of BC specifies how much a Property Management company may charge for forms and documents. Currently, a Form B costs $35, and a Form F costs $15. If a per-page charge is applicable, it will be $0.25.

Priority Fee: A property management company may charge a fee for a rush order. This is in addition to the document fees set out in the Strata Property Act of BC.

Delivery Charge: eStrataHub adds a $30.00 Delivery Charge per order. This is in addition to the document fee, priority fee (if applicable), and per page fee (if applicable), charged by the Property Management company.

Yes -- registration at https://account.apicanada.com/register is quick and easy. Once you have registered, you can pay for property documents with a credit card.