This article explains what to do if a Certificate of Status for your entity is not available or is taking longer than expected to process. In some cases, the delay may be related to information not yet provided by the Office of the Registrar of Companies (OBR).

Why a Certificate of Status may be unavailable or delayed

A Certificate of Status may not be available right away for reasons outside of our control. For example, the OBR may not have returned the required information yet, or the request may still be processing in the registry system.

Allow up to 1 hour for processing before taking further action. In many cases, the certificate becomes available once the registry completes the request.

What to do next

If you need the Certificate of Status immediately, contact support and include the entity name, entity number, and any relevant request details. Our team will review the request and help determine the next best step.

Contact support

If your certificate is still unavailable after 1 hour, or if you need urgent assistance, please contact our support team and Submit a Request

Additional information

Processing times may vary depending on registry response times and system conditions. If the certificate remains unavailable, support can help confirm whether the request can be retried or whether additional information is needed.