If a deal is no longer proceeding and you require a refund, please perform a Reset of the record charge by clicking on Go To > Transaction Management > Find the record to you require a refund for > Highlight the record > Click "Reset" button > Enter a Certified By name and click to proceed.

Note: Once a record has been reset no changes to the record will be permitted, nor is it possible to re-apply the charge to use the record again.