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  1. Dye & Durham Canada
  2. The Conveyancer
  3. Frequently Asked Questions

Frequently Asked Questions

  • FAQs - Adding/Resetting Passwords
  • FAQs - Electronic Funds Transfer
  • How do I import data into a different record type?
  • What are some common errors that arise when processing through the Electronic Mortgage Processing portal?
  • What are best practices for backing up The Conveyancer?
  • Can The Conveyancer be accessed through a remote connection?
  • Where are the values in the Trust Ledger coming from?
  • How do I change the default ‘estimate percentage increase’ for taxes in Statement of Adjustments?
  • How to process a Bridge Financing loan in The Conveyancer
  • Product Feature Request Form
  • Scheduling training
  • How do I add or delete a user in the program?
  • How do I get a copy of my monthly Statement or Invoice?
  • How do I get a refund for a record/transaction that is not going to go through?
  • How do I change a user's "Rights"?
  • What are your system requirements?
  • What word processing software can I use?
  • What is your mailing address for cheques?
  • What happens after my 30 day trial is over?
  • How do I create my database?
  • How do I install the software?
  • What operating systems are compatible with your software?
  • Do I need my own technician to install the software?
  • What methods of payment do you accept?
  • What are the title Insurance options?
  • How do I purchase credits?

Need help?

Contact our support team to assist:

📞 1-800-340-3234
✉️ supportacl@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 8 AM to 5 PM ET

Submit a Request

📞 1-888-446-5610
✉️ briefconvey.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-888-446-5610
✉️ econveyance.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-877-953-8253
✉️ econdohub.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-888-577-9177
✉️ clientcare@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-778-897-1777
✉️ ecorp.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 4 PM ET

Submit a Request

📞 1-866-678-9585
✉️ unityaccounting.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 8 AM to 4 PM PT

Submit a Request

📞 1-866-367-7648 (Option 1, Option 3)
✉️ estateabase.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-877-953-8253
✉️ estratahub.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-866-367-7648 (Option 1, Option 3)
✉️ fastcompany.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM EST

Submit a Request

📞 1-866-577-8509
✉️ info@noticeconnect.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-888-446-5610
✉️ prosuite.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-877-953-8253
✉️ tcol.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-877-953-8253
✉️ tsol.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-866-605-9906
✉️ unity.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 8 AM to 8 PM ET

Submit a Request

📞 1-866-693-1664
✉️ UEM.Support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-866-367-7648 (Option 1, Option 3)
✉️ willbuilder.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

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