How can we help you?
Frequently Asked Questions
- Do I need Adobe Acrobat to create documents sent via eStrataHub?
- Do I have to store my forms and documents online?
- Can files be downloaded without payment of order?
- Does the customer pay a Delivery Fee for using eStrataHub?
- What bank account should I use for my eStrataHub property manager account?
- How do I change the bank account information for our eStrataHub account?
- What happens when I reject an undertaking?
- How do I sort the Orders List?
- What types of files can I send with a message?
- What are the comments for each document?
- The customer has paid for the order but we have to send additional or new documents. What can we do?
- Do we have to pay to use eStrataHub?
- Can I charge my own rush fees?
- How does the customer receive the order?
- What is the Account Notification Email address?
- What are Priority Order Fees?
- How can we provide a discount on an order?
- I do not provide same day or next day (+1 business days) delivery on orders. How can I participate?
- How does eStrataHub calculate Priority Fees for an order?
- What is the difference between the “Account Owner” and “Staff” roles?
- How do I know what format to use when we enter the Strata Plan number in our properties listing?
- I cannot enter a property that we manage because I get a message saying the property is already in the system.
- How do I change information for a property that we have listed in our eStrataHub account?
- How do I know when we have received an order?
- How can I see what documents are being requested for each order?
- I received an undertaking letter from the customer in my "Messages" tab but the status is still “Undertaking Requested” What should I do?
- Why would I want to use eStrataHub?
- How do I invite my customers to order through eStrataHub?
- How do I open an eStrataHub account as a property manager?
- Can I enter more than one email address in the Account Notification Email field?