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  1. Dye & Durham Canada
  2. Property Management Company
  3. Frequently Asked Questions

Frequently Asked Questions

  • What if a customer disputes a charge?
  • What is the Cut-Off Time and how does it work?
  • How does eStrataHub calculate the fees that I will receive for an order?
  • How are fees calculated if more than one file is added to a single document space on the Order Assembly screen?
  • I have forgotten my password. What can I do?
  • What are the different order status types?
  • How do I know if I receive a message from a customer?
  • What are messages?
  • I need to delete a file/document that was added to an order.
  • How long will the Order show in system after delivery?
  • How often does our company get paid for the eStrataHub orders we have completed?
  • When is a “Same Day” order due?
  • When is a “+1 Business Day” due?
  • How are staff userids deleted?
  • How do I delete a property?
  • What happens when I reject an order?
  • What happens when I accept an undertaking?
  • How do I cancel the request for undertaking?
  • Can I add more than one file/document in the same form or document space?
  • A customer asked that we add another document to their order but there is no section showing where it can be added. What can we do?
  • How do I contact the customer regarding their order?
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Need help?

Contact our support team to assist:

📞 1-800-340-3234
✉️ supportacl@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 8 AM to 5 PM ET

Submit a Request

📞 1-888-446-5610
✉️ briefconvey.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-888-446-5610
✉️ econveyance.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-877-953-8253
✉️ econdohub.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-888-577-9177
✉️ clientcare@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-778-897-1777
✉️ ecorp.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 4 PM ET

Submit a Request

📞 1-866-678-9585
✉️ unityaccounting.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 8 AM to 4 PM PT

Submit a Request

📞 1-866-367-7648 (Option 1, Option 3)
✉️ estateabase.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-877-953-8253
✉️ estratahub.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-866-367-7648 (Option 1, Option 3)
✉️ fastcompany.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM EST

Submit a Request

📞 1-866-577-8509
✉️ info@noticeconnect.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-888-446-5610
✉️ prosuite.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-877-953-8253
✉️ tcol.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-877-953-8253
✉️ tsol.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM PT

Submit a Request

📞 1-866-605-9906
✉️ unity.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 8 AM to 8 PM ET

Submit a Request

📞 1-866-693-1664
✉️ UEM.Support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

📞 1-866-367-7648 (Option 1, Option 3)
✉️ willbuilder.support@dyedurham.com
📝 Support Form

🕒 Agents are available to support Monday to Friday, 9 AM to 5 PM ET

Submit a Request

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