Legacy Clients and Expired Legacy Contracts:
- All Legacy LUV customers' support is included in their license fees now, so if they are in good standing with their license fees, we provide support.
- If a 2015.1.4 (LUV) customer calls in and they are receiving a message indicating that their license will expire but they have paid, we need to confirm the following:
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- Are they, in fact, a LUV a customer – validated in Admin (ESILAW Legacy Clients – if you see them listed, they are on LUV).
- That they have a current and up to date (paid) contract – validated in QuickBooks
- If all is confirmed, we set the expiry date accordingly (1 year and 1 month from the renewal date)
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- If a customer calls and they are on a Legacy version prior to LUV, that means that they are not on Support and we promote them to upgrade to LUV.
Expired and Unpaid Legacy Contracts:
- If a legacy customer expires, and they have not paid, we will NOT renew them but we will treat them as a new customer and quote them for 360. Once they pay that, they can remain on Legacy with support, until we can migrate them, this just allows us to get a contract in writing that they commit to converting.