Custom Programming Process:

• Client contacts Support or SAE and requests custom work for a feature not already in ESILAW
• Support obtains requirements of custom work
• Information is passed to Zahoor Butt to assess work:
  • Determine if the feature being requested is beneficial to all users:
    • If so, JIRA is created for enhancement
  • If only beneficial for this account:
    • Zahoor to get development to estimate how many hours to complete the job and provides a completion date.
• Zahoor provides information to Support
• Quote is created and sent to the customer
• Customer returns signed quote and it is sent to accounting to create the invoice
• Accounting contacts customer to process payment and advises support once received
• Development begins work on custom features, if applicable
• When completed, development advised support and we confirm with customer